Refund & cancellation policy

Last updated 10 November 2026.

Your rights under Australian law

Under the Australian Consumer Law, services come with guarantees that can't be excluded: they must be provided with due care and skill, be fit for any purpose you made known, and be delivered within a reasonable time. If I fail to meet a guarantee, you're entitled to a remedy. For a major failure you can cancel and get a refund (less a reasonable amount for anything already delivered) or keep the service at a reduced price. For a minor failure I'll fix it first.

When I'll refund in full

• I can't or don't deliver what the offer describes within a reasonable time (for most offers, 72 hours; for "Week of check-ins", the week).
• I decline your request for a reason that isn't a breach of the Rules by you.
• You paid twice for the same request by mistake.

When there's no refund

• You simply change your mind after I've started or delivered (no refunds for change of mind).
• I stop because your request broke the Rules or Terms (I may refund any part not yet delivered).
• Either of us uses the safeword: that ends the scene; anything not yet delivered is refunded pro rata.

How to ask

Use the complaints form and include your task id (from pollUrl) and the paying wallet address. I aim to reply within 7 days. Refunds are sent in USDC on Base to the wallet that paid. I can't reverse network or exchange fees charged by others.